Booking procedure and payment methods

Booking and basket

• How to book online?
• What is the average time to have my booking confirmation ?
• Am I informed that my booking has been taken into account or that my account has been successfully created?
• How can I know if the booking has been confirmed ?
• From what date can I book my activity ?
• Until what date can I book?

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Voucher

• Using the different types of vouchers
• Where to present your voucher?
• Date error: The dates on my voucher do not match my travel dates.
• Mobile or printable voucher?
• Is it possible to pay online and collect tickets on site ?
• Is it possible to print your “mobile” ticket?

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Booking with a Ceetiz's Partner

• Delay for receiving the Ceetiz voucher from a booking with a partner ?
• I booked through a Ceetiz partner. How do I get my Ceetiz voucher?
• Is it normal to see a logo other than Ceetiz on vouchers?

Payment

• When is the credit card charged?
• Why have I been charged if my booking has still not been confirmed?
• When am I charged for a cart with multiple bookings ?
• What are the payment options available ?
• In which currency am I charged ?
• My payment failed. How can I be sure that I haven't been charged?

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Cancelation

• Under what circumstances can I cancel a booked service?
• How am I reimbursed for a booked service?
• What happens if I don't show up for my activity (transport problems, strikes, etc.)?

Group request

• Where can I send my group or custom request?
• From how many people is it considered a group ?
• Do you offer customized quotation ?
• Can you book accommodation ?

Check holidays (ANCV)

• Are holidays checks accepted (ANCV) ?
• Are ANCV e-holiday vouchers accepted?
• ANCV Holidays checks : process to pay
• Justificatives : What documents must be provided for payment by ANCV holiday checks ?
• What is the refund delay for ANCV holiday checks ?