When booking a transfer, after indicating the date and number of people, you will be asked to specify your departure address. Generally speaking, pick-up is from the hotel. However, some service providers allow you to be picked up at a private address (see example below):
When booking an activity that includes a pickup, after indicating the date and number of people, you will be asked to provide your meeting location. Usually, pickup is at the hotel. It is very rare that service providers agreeing to come look for you at a private address (more difficult to find you). In a hotel, the service provider can ask for help at reception to contact you if they cannot find you. If you're not sure, make a request to our customer department.
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