I am a professional (travel agency, tour operator...)
Activites and prices
- How do I use the City Pass?
- Can I cancel one or more participants on a pass (City Pass or Go City Explorer Pass)?
- Why is there availability on the official Harry Potter Studios website and not on Ceetiz?
- How far in advance do I need to book Studios tickets?
- Why can't my customer check availability with his Rome and Vatican Pass?
- Can I choose the exact place for Broadway shows?
Modifications, cancelations and claims
- The customer wants to cancel an activity: what should I do?
- How do I cancel a participant?
- If the activity is cancelled bu the provider, is it refunded?
- The customer's activity has been cancelled on the spot by the service provider: how can I get a refund?
- How are refunds made following a cancellation or complain ?
- How can I obtain a credit note following a cancellation?
Contact and account management
- Contact B2B customer service
- I haven't received the voucher for my customer. What should I do?
- Where can I download the voucher for my customer?
- How can I become a partner agency?
- How do I get professional access?
- Who do I contact if I have forgotten/missed my Ceetiz Agent codes?
Aditional information
- What is the purpose of the "good to know" on the activity page? Is it the same as the one on the voucher?
- What kind of services does Ceetiz offer?
- What do CE and RE references mean?
- What information do I need to book ?
- What should I note in "internal reference"?
- How long does it take to confirm a pending booking ?