What is the average time it takes to process a claim?

As a reseller of activities, Ceetiz depends on its service providers and their responsiveness.

We do our best to process complaints as quickly as possible and to keep you informed about the progress of your request.

Each complaint is handled individually and personally. The processing time will therefore depend on the complexity of the situation.

In general, 90% of complaints are resolved within a week. The remaining 10% involve more complex situations that require multiple exchanges with the local provider.

It’s important to note that the more detailed your complaint is — and the more supporting evidence it includes (if needed) — the faster it can be processed.

Please note that regardless of the case or how long it takes to resolve, we are committed to thoroughly investigating the matter and providing you with a response.