Annex 1 - Part D

Part D Standard information form for contracts relating to a travel service referred to in 2° of I of Article L. 211-1 of the Tourism Code, excluding those referred to in 1° and 2° of I as well as II of article L. 211-7 of the same code

Essential rights provided for by the tourism code:

Travelers will receive all essential information about the travel service before entering into the travel contract.
The service provider as well as the retailer are responsible for the proper execution of the travel service.
Travelers are provided with an emergency telephone number or contact point details to contact the service provider or retailer.

Travelers may assign their travel service to another person, upon reasonable notice and possibly subject to payment of additional charges.

The price of the travel service may only be increased if specific costs increase and this possibility is explicitly provided for in the contract, and in any case cannot be changed less than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveler may cancel the contract. If the service provider reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travelers can cancel the contract without paying a cancellation fee and be fully reimbursed for payments made if any essential element of the contract, other than the price, undergoes a material change. If, before the start of the service, the responsible professional cancels it, travelers can obtain a refund and compensation, if applicable.

Travelers can cancel the contract without paying a cancellation fee before the start of the service in exceptional circumstances, for example if there are serious security problems at the destination which are likely to affect the trip.

Furthermore, travelers may, at any time before the start of the trip, terminate the contract upon payment of an appropriate and justifiable termination fee.

If, after the start of the trip, important elements of it cannot be provided as planned, other appropriate services must be offered to travelers, at no additional cost.

Travelers may terminate the contract without paying a termination fee when the services are not performed in accordance with the contract, this significantly disrupts the execution of the trip and the service provider does not remedy the problem.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service.

The service provider or retailer must provide assistance if the traveler is in difficulty.

If the service provider or retailer becomes insolvent, amounts paid will be refunded. Ceetiz has taken out protection against insolvency with the company ATRADIUS (159 rue Anatole France CS50118 92596 Levallois-Perret).

Travelers can contact this organization if services are refused to them due to the insolvency of Ceetiz.