Why haven't I received a response to my request yet / why is my booking still pending?

Although the average response time is between 24 and 72 hours, some requests may require a longer processing time.

When the confirmation deadline has passed, our customer service sends follow-up messages to our partners to ensure they confirm your booking as quickly as possible.

We are doing our best to get back to you as soon as we can.

As for email requests, our team is processing incoming messages as efficiently as possible. You may follow up with us by phone or by replying directly to the acknowledgment email you received.